Returns & Exchanges
At Ruffwear, we want you and your canine companion to be completely satisfied with your purchase. If your gear isn't the perfect fit, you can return any new, unused item within 30 days of delivery for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and attach it to your package.
Pack Your Gear
Place the items in their original packaging, ensuring all tags are attached and the product is free of fur, dirt, or signs of wear.
Drop Off and Refund
Drop your package at any authorized carrier location; your refund will be processed to the original payment method within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing